Cluster Coordinator

Afungi

Global Edge is an international firm specializing in project staffing for the Energy sector, with a presence in Mozambique since 2014. We are the game changers and multi-award-winning agency in the global staffing arena, redefining what excellence means in recruitment.

Our client, a global leading provider in the Energy industry, is looking to appoint a successful Cluster Coordinator to be based in Maputo.

JOB DIMENSIONS

The primary focus of the Cluster Coordinator is to lead the Community Relations team, consisting of Community Liaison Officers (CLOs) and Community Facilitator in their undertaking of daily and ongoing relationship-building activities between the Project, communities and other stakeholders in the project impact area and District-level government. The Cluster Coordinator will coordinate CLO activities and serves as a bridge between Project and communities and plays an integral role in implementing the Project’s “Stakeholders Engagement Plan” at the local level.

ACTIVITIES

The Cluster Coordinator promotes community participation in, ownership of and active support, and endorsement for the Project to achieve a project-enabling environment.

Community insight:

•    Understanding how community expectations, needs, interests, concerns, and levels of influence might affect project activities, this forms the basis of engagement.

•    Understanding how project activities might affect community wellbeing and community dynamics

•    Analyzing community insight considering their potential impact on project development

•    Explaining community insights and potential project impacts to line manager

Community stakeholders mapping

•    Understanding and mapping various community stakeholders and their needs, interests, concerns, and levels of influence in a way that can used for project decision making

•    Using stakeholders mapping techniques in risk identification and assessment

•    Explain the results of stakeholders mapping to line managers

•    Contributing to strategic planning to engage all local stakeholders appropriately Information sharing

•    Ensuring that information about the project is shared with the communities in an effective, appropriate, and timely manner using tools such as radio, social media forums and community meetings.

•    Managing information sharing process relating to impact assessments, negotiation of benefit sharing agreements or process of Free, Prior and Informed Consent (FPIC)

•    Working with community facilitators and interest groups to ensure that all community members have sufficient access to information

•    Identify the risks and opportunities associated with the sharing of information

Community Engagement

•    Regular engagement with community stakeholders, including local civil society organizations, households, and vulnerable groups, with the aim of building the trust and respect of the community

•    Organizing engagement in respect local customs and traditions and help others to do the same;

•    Explaining the goals and aspiration of the project and discussing potential project impacts and opportunities with the community

•    Identifying and respecting the needs of different groups especially vulnerable groups and modify engagement approaches as appropriate.

Community Consultation

•    Supporting the preparation of targeted information packages for community consultation

•    Accurately recording community views and concerns to input into consultation process

•    Analyze the results of community consultation and presenting to line manager

•    Providing feedback to community members on how their views and concerns have been considered during the consultation

Community Grievance Mechanism

•    Implement and facilitate community access to and awareness of the Project’s Community Grievance

Mechanism

•    Explain to community members how to use the grievance mechanism

•    Supporting the community grievance mechanism by recording and reporting on grievances and their resolution

•    Analyzing grievances and resolution process to feed into project reporting

Reporting and Documentiation

•    Reporting to the line manager regarding team performance and the situation in community

•    Reporting on major and minor incidents and emerging issues in the community 

•    Analyzing and summarizing reports from different sources to present to line manager

•    Assessing the risks associated with different types of reports and feedback coming from the community

•    Implementing Standards

•    Following company policies and procedures in community engagement and all professional conduct

•    Applying international standards in local contexts

•    Responding appropriate to critique and seeking continual improvement

•    Industrial Relations & Local hiring

•    Contributing to hiring decisions by providing insights about skills and expertise available within communities

•    Support community members with information on project job opportunities and gathering insights on the potential training needs of the local workforce

•    Identify risks and opportunities relating to hiring decision for local communities and working with Industrial Relations to mitigate these risks.

Based on this classification, communities are assigned to geographic clusters and Cluster Coordinator are deployed to these clusters and assume responsibility for coordinating activities that leads to developing and cultivating relationships therein. Within each cluster there are designated community liaison officers and community facilitator who are inhabitants of communities. The CF play’s an important role in supporting the process of building and maintaining constructive community relationships with the Project.

QUALIFICATIONS/EXPERIENCE REQUIRED

•    Experience working within the industry or comparable projects in social/ community related position

•    Experience working with community development programmes or related work, preferably in the local areas

•    Experience working with civil society organizations, the most relevant being that relates to worker rights, land claims, resettlement, participatory decision making and health, society, environmental groups.

•    Knowledge of local communities

•    Knowledge of the industry, company & the project

•    Knowledge of regulatory

•    Local & Foreign languages skills

•    Ability to understand cultural values

•    Interpersonal & problem – solving skills

•    Verbal communication, written communication & reporting skills

•    Information sharing skills