Global Edge is an international staffing firm connecting projects worldwide with the industry’s most talented project professionals. We work with high-level technical and commercial personnel across multiple industries, including Oil and Gas, Energy, Renewables, Infrastructure, Automotive and Motorsports, IT, Marine, Mining, and more. With offices strategically located worldwide, Global Edge is known for the highest level of delivery for our clients and contractors. 

 

Position Overview
 

The Contractor Care Coordinator is responsible for managing the contractor’s experience by providing first-class customer service. The Contractor Care Specialist is responsible for ensuring contract employees receive superior support in relation to all job-related questions, concerns or issues. 

 

Responsibilities & Essential Duties

•    Establish weekly/monthly contractor touch points and seek feedback from contractor on satisfaction of assignment

•    Build strong, authentic relationships with each contractor

•    Advocate for contractors, understand the perspective, listen to problems and address frequently asked questions

•    Solicit referrals, accounting intelligence and business development leads

•    Assist management with contractor relation issues

•    Develop and/or administer special projects

•    Organize happy hour events for contractors.

•    Visit contractors on site and work locations.

•    Maintain Mojo platform

•    Work closely with HR/Onboarding to ensure, passes, work badges etc. are up to date

•    Deal with any emergencies, lockouts, etc. due to 

•    Attend golf events/client events 

•    This is not an exhaustive list of duties and is subject to review on a regular basis

 

Qualifications (Education, Experience, & Skills)

•    Proven work experience in customer service

•    Excellent interpersonal and communication skills

•    Problem-solving attitude

•    Advanced experience with Microsoft Word, PowerPoint, Outlook and Excel

•    Strong attention to detail and organizational skills

Global Edge Group, LLC is an Equal Opportunity Employer. Global Edge Group, LLC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.