Travel Supervisor   

General Services Lead 

Maputo

Global Edge is an international firm specializing in project staffing for the Energy sector, with a presence in Mozambique since 2014. We are the game changers and multi-award-winning agency in the global staffing arena, redefining what excellence means in recruitment.

Our client, a global leading provider in the Energy industry, is looking to appoint a successful Travel Supervisor to be based in Maputo.

JOB DIMENSIONS 

•     The position will assume a central role ensuring the development of a “One General Services team” by Supervise all the activities related to Travelers, accommodation: Managing Data for Reporting purposes.

•    The position will report directly to the General Services Lead.

•    This position is on a 40 hour / week schedule Monday – Friday.

ACTIVITIES

•    Knowledge user for DaWinci travel system;

•    Charter flight bookings in DaWinci;

•    Domestic and international flight bookings and accommodation requests;

•    Provide guidance and assistance on complex and/or large travel requests;

•    Contribute to the development of processes and procedures;

•    Act as backup for travel coordinator and assistants;

•    Liaise with vendor regarding problems with system or upgrades;

•    First level troubleshooting of external data source integration issues;

•    Drive continuous improvement of travel programs;

•    Help with Accommodation Procedures and POB management;

•    Review travel associated invoices as well as statements for accuracy;

•    Liaise with Accounts payable team ensuring invoice settlement and payment confirmation is done on time;

•    Produce reports on number of travelers per cost center, tickets issued and any other required report;

•    Supervisor and Coordinate Travel & Accommodation Activities and Team work;

•    Liaise with Travel Service Provider;

Ensure travel and accommodation is done as per the company Travel policy and cost effective;

QUALIFICATION/EXPERIENCED REQUIRED  

•    In-depth knowledge of International and Domestic travel services.

•    Excellent communication and people skills as interactions will be at all organizational levels.

•    Strong focus on customer service and customer satisfaction, as well as experience in managing vendor relationships

•    Ability to build and maintain effective working relationship with clients.

•    Possess good time keeping and organizational skills.

•    Must speak, read and write English and Portuguese fluently.

•    Problem solving skills.

•    Excellent team player. 

•    Well-organized and reliable.

•    Applicable Degree with a strong business management knowledge.

Project management skills will be preferential